SOCCERFANATIC.CA DEFECTIVE PRODUCT POLICY
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What if I think an item is defective?
SoccerFanatic Warranty: 30 Days (from date of purchase)
Due to the intense nature of the game, all items – especially footwear and gloves – will experience normal wear and tear such as color loss, material wear, loose threads, small gaps
between the outsole and the upper, etc.
Normal wear and tear will begin to show even within the first few uses. This is both normal and expected. These occurrences are common and not indicative of an item's defectiveness (poor
workmanship or materials).
Very few items are truly defective. Genuine defects most often reveal themselves within 30 days of purchase. An item's price does not indicate longevity, merely the quality of the materials and technology used in its construction.
Most products sold through soccerfanatic.ca come with a manufacturer's warranty. Customer's seeking information about a product's manufacturer's warranty should contact the manufacturer directly.
soccerfanatic.ca warranty only applies to original purchases and does not extend to replacement items. Any replacement items will fall under the manufacturer's warranty.
Sale items do not come with the soccerfanatic.ca warranty (FINAL SALE). These items will fall under the manufacturer's warranty.
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What is NOT considered a "Manufacturer's Defect"
FOOTWEAR
1. Colour loss
2. Loose threads
3. Small gaps between the outsole and the upper
4. Scratches
5. Cracked leather on a shoe
6. Holes/Cuts in the shoe that are not part of the seam
7. Burns on the shoe caused by friction
8. Shoes being used on the wrong playing surface. (ie. Hard ground HG shoes used on Turf fields)
9. Stripped Cleats
10. Ripped Laces-
GOALKEEPER GLOVES
Goalkeeper glove palms/foam have NO WARRANTY
1. Colour loss
2. Worn out palms even after one use
3. Scratches
4. Rips or tears on the Glove that are not part of the seam
5. Burns on the glove caused by friction
6. Broken finger protection
SOCCER BALLS
1. Colour loss
2. Loose threads
3. Scratches
4. Cracks on the balls
5. Burns on the ball caused by friction
6. Minimal air lost in high-end soccer balls. All high-end soccer balls will occasionally release air
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CLOTHING APPAREL
1. Any Discolouring
2. Shrinkage
3. Pull in the fabric of the material
4. Burns on the fabric caused by friction
5. Rips or tears in the fabric