ONLINE RETURN POLICY-
Please contact us via email: customerservice@soccerfanatic.ca or by phone: 519-651-2855 to confirm returning or exchanging an order before you return any products.
What is the soccerfanatic.ca policy on returns and exchanges?
For all purchases made on soccerfanatic.ca, we will gladly exchange or issue full refunds within 15 days from the order’s ship date on regular-priced merchandise only.
Items must be unused and in their original packaging. In cases where the product is defective or damaged during shipping, simply ship the product back to us and The Soccer Fanatic will send a
replacement or issue a full credit.
Defective product due to manufacturer defects can be returned to The Soccer Fanatic within 30 days of purchase for inspection and refund or exchange if the product is found to have a
manufacturer’s defect. After 30 days items with manufacturer defects will have to be sent directly to the manufacturer by the customer. Please refer to our Defective Product Policy for
more info on used, defective, and damaged products.
We cannot accept returns on the following:
• Customized, worn or laundered items of any kind
• Warm-up suits or any item sold as a set must be returned as a set
• Team Uniforms that are customized with player numbers, names, logos, crests, artwork, etc.
• Items purchased from a Soccer Fanatic store location aside from soccerfanatic.ca
• Gift Cards and Online Credit Notes
• Sale Items 40% off or more are FINAL SALE
Before returning a product, please follow the instructions below for the product return procedure:
If you choose to return the merchandise at your own cost, please repack the goods securely using trustworthy packaging and properly label it with ship to and return address (Please ship to the
Soccer Fanatic address listed below).
Then take the parcel to your nearest post office or shipping company and obtain proof of postage/shipping. Please allow 1-2 weeks after we receive your package for your full refund or
exchange to be processed. Allow a billing cycle for any credit to appear on your statement.
Please retain your proof of shipping insurance as we cannot be held responsible for lost of goods in transit.
If you have any further questions, please email us at customerservice@soccerfanatic.ca or contact us at 519-651-2855
Soccer Fanatic Returns Address:
soccerfanatic.ca Returns Department
420 Queen St. West, Cambridge, Ontario N3C-1H1